17 Years Professional Manufacturer, Supplier of Excellent Turnkey Ice&Cooling Solution.

Samples & Prototyping

2026-05-09

Can Icesta provide samples of industrial ice machines?

Yes. ICESTA can provide finished machine samples for customer testing and verification.

Are Icesta samples free or paid? What is the sample cost policy?

Samples are not free. The sample price is the same as the unit price of standard products.

What is the sample lead time for Icesta products?

Sample lead time varies by model, ranging from about 2 weeks to 3 months.

How are samples of Icesta products shipped and who pays the freight?

Large machine samples are mainly shipped by sea. Shipping terms (EXW/FOB) can be negotiated, and freight costs are borne by the customer.

Can the sample cost be deducted from the mass order of Icesta ice machines?

No, sample fees cannot be deducted from bulk orders.

Is there a limit on the number of samples I can request from Icesta?

There is no limit on the sample quantity.

Testing & Validation

MOQ & Order Quantity

Required ice type (flake, tube, block, etc.)
Daily ice production capacity (1 ton, 5 tons, etc.)
Working environment, power supply and other special demands

How long is the Icesta quotation valid?

Quotations are valid for 30 days. Special customized products may have different validity periods.

What factors affect pricing for Icesta ice machines (material/quantity/finish/tolerance)?

Price is determined by actual capacity, special voltage, ambient temperature, material and configuration requirements.

Do you offer volume discounts or annual pricing contracts for Icesta products?

Yes. Volume discounts and annual price contracts can be negotiated based on your actual demand.

Can Icesta quote under EXW/FOB/CIF/DDP terms?

Yes. ICESTA supports EXW, FOB, CIF, DDP and other trade terms, which can be negotiated according to your needs.

Do you offer special pricing for bulk orders of Icesta ice machines?

Yes. We provide exclusive discount policies for large bulk orders.

MOQ & Order Quantity

What is the MOQ for Icesta ice machines/models?

The MOQ for all ICESTA ice machines is 1 unit.

Does MOQ change for custom specifications of Icesta products?

No. The MOQ remains 1 unit for customized products.

Can I place a trial order below the MOQ for Icesta products?

Yes. We support trial orders, and the trial order price is the same as the unit price.

Can Icesta support mixed models/colors/sizes in one order?

Yes. ICESTA accepts mixed orders with different models, colors and sizes.

What is the typical reorder quantity and pricing tier for Icesta products?

There is no minimum reorder quantity. We offer volume-based discount pricing.

Is there any flexibility on MOQ for long-term Icesta customers?

Yes. We provide flexible MOQ support for long-term cooperative clients.

Testing & Validation

What tests can Icesta perform for industrial ice machines (e.g., load/aging/corrosion)?

ICESTA can conduct environmental tests (extreme temperature, humidity, vibration simulation), performance tests (ice output, energy consumption), durability tests (abrasion, corrosion, mechanical stress) and quality verification to meet industrial standards.

Do you provide material certificates and lab test reports for Icesta products?

Yes. We can provide material certificates and laboratory test reports upon request, including stainless steel certificates, component documents and third-party lab reports.

Can Icesta test to {Standard} (ASTM/ISO/EN)?

Yes. ICESTA can conduct product testing and verification according to ASTM, ISO, EN and other international standards, either in-house or via qualified third-party laboratories. We will confirm the test plan and acceptance criteria before testing.

What is the sample requirement for validation testing of Icesta products?

Testing can be completed with finished machine samples. We will confirm sample details and test scope with you in advance.

How long does testing take and what does the report include?

Testing duration ranges from 1 day to 1 week, depending on machine model and test items. The test report includes test items, parameters, results and conclusion.

Do you conduct any environmental or noise testing for Icesta ice machines?

Yes. We perform environmental protection and noise testing for all industrial ice machines.

Quality Assurance & Inspection

What is Icesta' s quality control process (IQC/IPQC/OQC)?

IQC: All raw materials and components are strictly tested before entering the factory
IPQC: Our QC team carries out full-process inspection during production
OQC: 100% full-unit testing and debugging before shipment

What inspection standards do you follow (AQL level)?

ICESTA can implement inspection sampling plans agreed with customers. We support common standards such as ANSI/ASQ Z1.4, and can provide inspection checklists and confirmed AQL levels before shipment.

Do you provide traceability for each batch (e.g., serial number)?

Yes. Each machine is equipped with a nameplate with a unique serial number. With our ERP management system, we can provide full production and quality traceability for every unit.

Can customers request third-party inspection of Icesta products before shipment?

Yes. We fully accept third-party inspection arranged by customers before delivery.

How do you handle defective or damaged Icesta products?

We provide multiple after-sales solutions: on-site maintenance by our technicians, remote guidance via phone/video call to solve problems quickly.

What are Icesta' s quality assurance guarantees for industrial ice machines?

We provide a 1-year warranty and lifetime after-sales service for all industrial ice machines.

Does Icesta offer product lifecycle analysis or failure predictions?

Currently, we do not provide product lifecycle analysis or failure prediction services.

Certifications & Compliance

Which certifications does Icesta have (e.g., ISO, CE, RoHS)?

ICESTA holds a full set of international certifications, including ISO9001 (quality management system), CE (EU market access), RoHS and more.

Can Icesta ice machines comply with {Country/Region} regulations?

Yes. ICESTA can adjust product design, materials and specifications to meet the specific regulatory requirements of your target country/region, ensuring smooth market access.

Can Icesta products meet food safety or environmental regulations?

Yes. All ICESTA products comply with international food safety regulations (FDA, LFGB) and environmental standards (RoHS, REACH), with no harmful substances and safe for food contact.

What industry standards are applicable to Icesta products?

ICESTA products follow international, European and Chinese industrial standards for safety, quality and pressure equipment:

Quality management: ISO9001
Safety certification: CE
Pressure equipment: PED (2014/68/EU), ASME
Enterprise qualification: National high-tech enterprise certificate

Can Icesta support factory audits and comply with customer-specific requirements?

Yes. ICESTA welcomes customer factory audits and can optimize production processes and quality control standards to meet your customized compliance requirements.

Are there any restrictions on shipping Icesta products to certain countries?

No special shipping restrictions. ICESTA provides complete customs clearance documents (commercial invoice, packing list, certificate of origin, etc.) to support global delivery.

How frequently are Icesta certificates and compliance documents updated?

Certificates are updated annually according to international standard revisions and regulatory changes. We will notify customers promptly of any compliance document updates.

GET IN TOUCH WITH Us

Four Major Brands

ICESTA engineers reliable and efficient industrial ice-making and cooling solutions for diverse global sectors. Our comprehensive product range, from flake ice machines to automated delivery systems, powers operations in food processing, hospitality, healthcare, and beyond with precision and innovation.

Quick Links

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+86 755 2991 4211 - 803 (Tel.)

+86 755 29914210 (Fax)

+86 17665486066 (Cel)

Whatsapp: +86 17665486066

Wechat: +86 17665486066

EMAIL: laurene.luo@icesta.com

SKYPE: icesta-laurene

Add: Yangchong Industry Zone, Shapu Songgang,Baoan District.Shenzhen.China