Trust & Company

What is Icesta’s quality control process (IQC/IPQC/OQC)?

IQC: All the material and parts will be test before entering our factory.

IPQC: Our quality inspection department have some works who in charge of strictly quality inspection for every product

OQC:  Before shipment, we will do a 100% testing for every machine.

Do you provide traceability for each batch (e.g., serial number)?

Yes, there is a name plate on each machine, it contains a serial number, we have a ERP system, we can provide traceability for each machine.

Can customers request third-party inspection of Icesta products before shipment?

Yes, they can.

How do you handle defective or damaged Icesta products?

Based on customer’s requirements, we can send our technician to maintaining their equipments or we make telephone call or video calls etc solve their problems.

What are Icesta’s quality assurance guarantees for industrial ice machines?

1 year guarantee and lifetime service

Does Icesta offer product lifecycle analysis or failure predictions?

No.

Which certifications does Icesta have (e.g., ISO, CE, RoHS)?

Icesta holds multiple international certifications, including ISO 9001 (quality management system), CE (EU market), RoHS (environmental protection), FDA, LFGB (food safety), and UL (North American market).

Can Icesta ice machines comply with {Country/Region} regulations?

Yes, Icesta can adjust product design, materials, and specifications according to the specific regulations of the target country/region to ensure full compliance with local market access requirements.

Do you provide CoC/CoA and test reports for Icesta products?

Yes, we can provide Certificate of Conformity (CoC), Certificate of Analysis (CoA), and relevant test reports (material, performance, safety) as required by customers.

Can Icesta products meet food safety or environmental regulations?

Yes, all products comply with international food safety regulations (FDA, LFGB) and environmental regulations (RoHS, REACH), with no harmful substances and safe for food contact.

What industry standards are applicable to Icesta products?

ICESTA products comply with several international, European, and Chinese industry standards regarding safety, quality management, and pressure equipment, including: 

• Quality Management: ISO 9001.
• Safety & Regulatory Compliance:

• CE certification: Compliance with European safety, health, and environmental standards.
• PED (Pressure Equipment Directive): Certification for pressure vessels and related equipment (2014/68/EU).
• ASME (American Society of Mechanical Engineers): Standards for pressure equipment.
• Industry Recognition: High Technology Enterprise Certificate. 
• Auto Storing and Delivering System10.16.1255-T.P.Ι. CERTIFICATE

Can Icesta support factory audits and comply with customer-specific requirements?

Yes, Icesta welcomes customer factory audits and can adjust production processes, quality control standards to meet customer-specific compliance and quality requirements.

Are there any restrictions on shipping Icesta products to certain countries?

No special restrictions. We can provide complete customs clearance documents (commercial invoice, packing list, certificate of origin, etc.) to meet the shipping requirements of different countries/regions.

How frequently are Icesta certificates and compliance documents updated?

Certificates are updated annually in accordance with international standard revisions and regulatory requirements; any changes to compliance documents will be notified to customers in a timely manner.

Can Icesta customize ice machines based on drawings or samples?
Yes, Icesta provides full customization services, supporting customization according to customer-provided drawings, samples, or detailed technical requirements.

What files are needed for customization (STEP/DWG/PDF)?
Preferred files: STEP/DWG (for 3D structure and dimensional accuracy);
Supplementary files: PDF (technical parameters, layout requirements) or sample (for material and process reference).

Does customization require new tooling/molds?
It depends on customization complexity: simple adjustments (ice output, size) do not require new tooling; complex structural or appearance customization may need new molds, which will be evaluated and confirmed in advance.

What is the typical lead time for a custom Icesta ice machine?
The standard lead time for customized products is 4~8 weeks, which may be extended appropriately according to customization complexity, order quantity, and supply chain status.

Can Icesta provide OEM/ODM branding (logo/label/manual)?
Yes, Icesta supports full OEM/ODM branding services, including customized logo, product labels, user manuals, packaging, and other brand-related elements. It is recommended to contact official customer service to confirm specific process requirements and minimum order quantity (MOQ).

Is there a minimum order quantity (MOQ) for custom Icesta ice machines?
The MOQ for customized products is 1 unit. For bulk OEM/ODM orders, preferential terms are available based on order quantity.

Can I customize the output capacity of my Icesta ice machine?
Yes, you can customize the output capacity and specifications of Icesta ice machines. As a manufacturer that accepts OEM and ODM orders, Icesta allows you to tailor machine capacities—ranging from 1 ton up to 100+ tons per day—to suit specific industrial requirements.

Can Icesta design ice machines based on my facility’s space requirements?
Yes, Icesta’s engineering team can design machine structure, size, and installation method according to the customer’s facility space (length, width, height) and installation environment.

What are the standard specifications for Icesta industrial ice machines?

Icesta industrial ice machines have standardized specs covering daily ice output (1000kg-20ton), ice type (flake, cube, tube, plate, block, slurry), power supply (220/380/440/415V, 50/60Hz), and refrigerant (R404A, R507a, R22, R449A), tailored to industrial application scenarios.

What materials are used in Icesta ice machines (e.g., stainless steel)?

Core components adopt food-grade 304/316 stainless steel (evaporator, ice bin, shell); compressors use high-quality brand parts, and seals are food-grade silicone to ensure safety and corrosion resistance.

What tolerances can Icesta achieve for ice thickness?

Icesta offers adjustable ice thickness for its various ice makers, with the specific range depending on the model.

What is the operating range (temperature/pressure) for Icesta ice machines?

Standard Design Conditions:

Ambient Temp: 25°C - 30°C (Max: 45℃)

Water Inlet Temp: 20°C

Water Supply Pressure: 0.1 Mpa - 0.5 Mpa (approx. 14.5 PSI - 72.5 PSI).

What surface finish/coating options are available for Icesta products?

Icesta products feature evaporators and construction made of premium stainless steel, providing a durable, corrosion-resistant, and easy-to-clean surface. Their flake ice carbon steel evaporators have specially designed surface treatments and coatings to enhance durability, corrosion resistance, and food safety. Optional: galvanized coating or custom color spraying (for non-food contact parts).

Can Icesta products withstand extreme outdoor conditions?

Yes, Icesta products are designed with key characteristics such as high-temperature operation, all-weather capability, corrosion resistance, and robust construction, aiming to withstand extreme outdoor and harsh environments, including hot desert climates and corrosive marine environments. They are widely used in professional, heavy-duty applications such as large-scale concrete cooling in construction, mining, and fisheries.

What is the expected lifespan of an Icesta ice machine?

Icesta industrial and commercial ice makers are designed for durability and have an expected lifespan of 15 years or more.

Are Icesta products food-grade certified?

Yes, all food-contact parts of Icesta ice machines are food-grade certified, complying with international food safety standards.

What certifications does the material of Icesta products have?

Icesta products adhere to several international and safety industry standards, primarily focusing on quality management, safety, and specialized industry requirements.

Key applicable standards include:

• Quality Management: ISO 9001.
• Safety & Regulatory: EU CE (Conformity European) certification.
• Pressure Vessels: PED (Pressure Equipment Directive) and ASME (American Society of
• Mechanical Engineers) certification.
• Food Safety/Hygiene: Materials used (316L & 304 stainless steel) generally meet HACCP requirements.
• Performance & Design: High-technology enterprise certifications with over 80 national patents.