Guarantee     

• All Icesta ice systems delivered to customers are carefully examined and tested, with 72 hours trouble-free trial operation.
• All ICESTA ice systems delivered are plug-in ready and well piped.
• All ICESTA ice systems enjoy 1 year guarantee ever since B/L date.

Supervision of Installation and start-up:

The Ice Plant shall be installed by the customer according to our instructions. For the final supervision of the installation of the Plant and the start-up, ICESTA approved service engineers are available to come to the site for approximately 7 days. Round Trip tickets ,Visas, Hotel, Food and Transportation within the country have to be covered by the customer.

Service & Maintenance:

This job shall be organized through ICESTA Service Engineer.

Spare parts are available from ICESTA. 

24hours after Sale Service   

Hotline: 4006180150

Technical support

• ICESTA provide full technical support and training courses after equipment installation and commissioning.
• 7*24 hours phone assistance on technical support. after-sales problems.

Failure Claim procedures

• Detailed written failure description is required by fax or by mail, indicating the relevant equipment information and detailed description of failure.
• Relevant pictures are required for failure confirmation.
• ICESTA engineering and after-sales service team will check and form a diagnosis report.
• Further trouble-shooting solutions will be offered to customers within 24 hours after receiving the written description and pictures.

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